I am normally a chilled out person, but when an online company treats their customers as if they are worthless pile of s*!t, I get angry
I tend to order alot of clothes online, because there are no decent shops in our city which sell traditional asian clothes (Shalwar Kameez). I
am was a regular customer at Suits me and although I personally felt their prices were creeping up and quality remaining the same, I continued to purchase items when discounted.
I built up a good relationship through one of their salesmen online who would offer discounts and free postage now and then. I had no issue until recently.
Having had a baby and losing lots of weight, I needed a whole new wardrobe. So I ordered 4 items. The discounted price was Â£21 each. So Â£84 in total. Now keep these figures in mind followers, as some simple maths will be coming up soon.
Around 2 weeks later I was left a voicemail saying that although they had taken my money from the account, one of the items was damaged and couldn’t be sent. Would I like to order another or a refund. I immediately emailed back saying I wanted a refund.
About a week later a DIFFERENT salesman rings to say I understand you wanted to order another suit.
No, I want a REFUND.
So followers, how much of a refund am I owed for one suit?
Well when I received the 3 other items and my invoice, the refund said Â£3.
What the hell?!
I rang Suits Me, and was advised my telephone conversations would be listened to to work out how much I am owed.
I waited and heard nothing back.
So on Christmas Day I emailed the salesman who I normally deal with. He was very apologetic and said he would sort it.
Since then I have been emailing him and he said management would ring me as I now wish to make a formal complaint. No calls, so I rang today myself. The salesman said he would email the original salesman, I said no point as I am already emailing. I was then told to email complaints and I would be contacted.
Well Suits Me, this is my official public complaint. I would like my Â£21 back. It has been well over 28 days. Â£21 may not be alot to you but for someone with a new baby and being made redundant, it is a heck of alot of money.
My next step is to contact Trading Standards. I will not let this drop.
And you have managed to lose a loyal customer.
You have my details, feel free to contact me regarding the refund. Although I no longer promise to be polite.
EDIT: Since writing this I have tried to email Complaints with the link but the email bounced back.